Understanding Pageloop Articles and Updates

Explains how Pageloop organizes documentation work into the Articles tab for new articles and the Updates tab for changes to existing Help Center content.

Keeping your Help Center accurate means both creating new documentation and updating what already exists. Pageloop organizes these two workflows into separate areas so you always know where to find your work, what needs attention, and what is in draft, scheduled, or published.

Two Core Workflows in Pageloop

Pageloop separates your documentation work into two main areas, each accessible from the sidebar navigation:

Articles: The Articles tab contains new documentation you create in Pageloop. These are articles that do not yet exist in your Help Center. Note that "Articles" is the name of the navigation tab in Pageloop, not a separate feature. Creating new articles is covered in Create Articles Using Pageloop.
Updates: The Updates tab contains changes to articles that already exist in your Help Center. When Pageloop identifies outdated content, the recommended changes appear here for your review. For a step-by-step walkthrough of the update process, see Find Updates for Your Articles and Review and Apply Article Updates.

The Articles Tab

Select Articles from the sidebar navigation to view all documentation you have created in Pageloop. The Articles page organizes your work using three tabs:

Status	Meaning
In Draft	The article exists in Pageloop but has not been published to your Help Center
Published	The article has been pushed to your Help Center
Processing	Pageloop is currently generating the article content
Needs input	Pageloop is waiting for you to answer one or more questions before the article draft can continue generating
Failed	Article generation encountered an error (click on 'Retry' next to the article)

Status	Meaning
To-Do	The update is awaiting your review
In-Progress	You have started reviewing the update but have not completed all changes
Resolved	You have reviewed all changes and either accepted or dismissed them
Needs input	Pageloop is waiting for you to answer one or more Pageloop Agent questions
Resuming...	You have submitted answers, and Pageloop is resuming the update

Aspect	Articles	Updates
Purpose	Create new documentation	Modify existing documentation
Location	Articles tab in sidebar	Updates tab in sidebar
Status Options	In Draft, Published, Processing, Needs input, Failed	To-Do, In-Progress, Resolved, Needs input, Resuming...
Action to Publish	Publish immediately, schedule publish, or create draft	Apply immediately and/or schedule update
Result	New article in Help Center	Modified existing article in Help Center

Understanding Pageloop Articles and Updates

Two Core Workflows in Pageloop

The Articles Tab

Understanding Pageloop Articles and Updates

Two Core Workflows in Pageloop

The Articles Tab

Article Statuses

The Updates Tab

Update Statuses

Articles vs Updates: Quick Comparison

Next Steps